Accessibility statement

Accesia Soluciones SL has committed to making its website accessible, in accordance with Royal Decree 1112/2018, of September 7, on accessibility of websites and applications for mobile devices in the public sector.

This accessibility statement applies to https://accesia.info/

COMPLIANCE SITUATION

This website is partially in compliance with Royal Decree 1112/2018 due to the lack of conformity of the aspects indicated below.

CONTENT NOT ACCESSIBLE

The content collected below is not accessible for the following reasons:

Lack of compliance with Royal Decree 1112/2018:

There are non-textual contents that may lack a textual alternative, or that have an alternative that is not appropriate [requirement number 9.1.1.1 of UNE-EN 301549:2022].
There could be errors related to videos, subtitles and audio descriptions and their access for all users. [requirements number 9.1.2.3 of UNE-EN 301549:2022]
Disproportionate burden: Not applicable.
Content does not fall within the scope of applicable legislation: Not applicable.

PREPARATION OF THIS ACCESSIBILITY DECLARATION

This statement was prepared on October 15, 2023.

The method used to prepare the statement was an in-depth expert assessment carried out by an external auditor.

Last revision of the declaration: October 15, 2023.

OBSERVATIONS AND CONTACT INFORMATION

Communications about accessibility requirements
You can report non-compliance with the accessibility requirements of our WEB page, difficulty accessing the content, or make suggestions and improvements, through the following means:

Through the accessibility contact form
Contacting by phone through the number +34 662 67 18 21, option 5

Accessibility communications will be received and processed by the Citizen Service.

Accessible information requests and complaints

Through the accessible information request and complaint form regarding accessibility complaints, you can submit a complaint regarding compliance with the requirements established by RD 1112/2018 or submit a request for accessible information related to:

Contents that are excluded from the scope of application of RD 1112/2018 as established by article 3, section 4
Content that is exempt from compliance with accessibility requirements because it imposes a disproportionate burden.

These requests will be attended to by the Citizen Service, which must respond within 20 business days.

APPLICATION PROCEDURE

You can file a complaint against the response to a request for accessible information or complaint related to the accessibility of these websites (article 13 of RD 1112/2018) when:

Your request or complaint would have been rejected.
did not agree with the decision taken.
The response does not meet the requirements contemplated in article 12.5 of Royal Decree 1112/2018.
the period of twenty business days had elapsed

The claim can be submitted through this Contact Form.

Claims will be received and processed by our Accessibility and Support team.

OPTIONAL CONTENT

The accessibility of the portal has been taken into account in an integral way in the process of design, management, maintenance and updating of content.

This website applies the requirements of Standard UNE-EN 301549:2022 considering the exceptions of RD 1112/2018.

The last accessibility review was carried out in October 2023.

Compatibility

The website:

It has the accessibility assistant developed by Accesia Soluciones, which applies changes to the content of the pages to improve their accessibility. It comes to the Sign Language site, phrases and pictograms in important elements of the web.
It has been designed to adapt to current standards and regulations in relation to accessibility, complying with the priority 2 (AA) verification points defined in the Web Content Accessibility Guidelines (WCAG 2.1) specification.
It is optimized for the latest versions of Chrome, Edge, Firefox, Safari and Opera.
It is designed for correct viewing on any resolution and desktop, tablet or mobile device (responsive design)
It has been made using HTML5 as a markup language and CSS 3 style sheets for its design.

In addition, continuous auditing and content review work is carried out to facilitate its interpretation and improve navigation through the web portal.